Job Title: Associate Manager – CSR & Skilling Programs

Organization: BharatCares

Location: Ahmedabad, Gujarat

Experience: 3–5 years

Employment Type: Full-time

CTC: 6 LPA to 8.4 LPA

Languages: Gujarati, English and Hindi

About BharatCares

BharatCares is a social impact organization committed to designing, developing, and implementing high-impact programs across skill development, livelihoods, education, employability, and CSR initiatives.

We work closely with corporates, government bodies, foundations, training institutions, industry partners, and community stakeholders to create sustainable livelihood opportunities and drive measurable, scalable social impact.

Position Overview

The Associate Manager – CSR & Skilling Programs will support the planning, coordination, implementation, monitoring, and reporting of CSR-funded skilling and livelihood programs in Ahmedabad and other locations in Gujarat, as required.

The role will be responsible for ensuring smooth day-to-day execution of multiple skilling programs and coordinating with training centres, trainers, mobilization teams, placement teams, employers, implementation partners, and other stakeholders.

The portfolio may include a range of employment-oriented and livelihood-focused programs such as:

• BFSI (Banking, Financial Services & Insurance)
• Digital Learning & Digital Skills
• Stitching, Tailoring & Garment-related Skills
• Mobile Repairing & Technical Skills
• Retail Sales & Customer Service
• Employability & Job Readiness
• Other vocational, technical, and livelihood-oriented skilling programs

The Associate Manager will work under the guidance of senior program leadership and will contribute to achieving program targets related to mobilization, enrolment, training completion, certification, placement, and livelihood outcomes.

Key Responsibilities

1. Program Planning & Coordination

• Support the planning and implementation of CSR-funded skilling and livelihood programs.
• Understand project objectives, targets, timelines, budgets, and expected outcomes.
• Support implementation planning for different skilling verticals, including BFSI, digital learning, stitching, mobile repairing, retail sales, and other vocational courses.
• Coordinate with internal teams and implementation partners to ensure timely execution of activities.
• Support identification of local training and employment requirements.
• Assist senior management in developing action plans to address program gaps and implementation challenges.
• Contribute to the planning of new skilling initiatives based on community and market requirements.

2. Program Implementation & Centre Operations

• Coordinate day-to-day implementation of assigned skilling programs and training centres.
• Monitor mobilization, candidate enrolment, counselling, attendance, training delivery, assessments, certification, and placement activities.
• Coordinate with Centre Managers, Program Coordinators, trainers, mobilization teams, and placement teams.
• Conduct regular centre and field visits to monitor program progress and quality.
• Identify operational challenges and escalate them to senior management with proposed solutions.
• Ensure training centres have the required infrastructure, equipment, training materials, and learning resources.
• Monitor adherence to approved training schedules and project timelines.
• Ensure learners receive appropriate support throughout the training cycle.
• Support the launch and implementation of new courses and training centres.

3. Skilling Program Coordination

The Associate Manager will coordinate across multiple skilling verticals, which may include:

BFSI Skilling

• Coordinate delivery of BFSI-focused training programs.
• Support training related to banking operations, financial services, customer service, sales, and employability.
• Coordinate with trainers and placement teams to ensure candidates are prepared for relevant employment opportunities.
• Support employer linkages with banks, NBFCs, insurance companies, fintech companies, and other BFSI organizations.

Digital Learning & Digital Skills

• Coordinate digital literacy and computer-based training programs.
• Support programs focused on workplace digital skills and productivity tools.
• Monitor learner participation and training completion.
• Support technology-enabled learning initiatives and digital employability programs.

Stitching & Tailoring

• Coordinate stitching, tailoring, and garment-related training programs.
• Monitor practical training, attendance, and assessment activities.
• Support linkages for employment, self-employment, and entrepreneurship.
• Coordinate with trainers and community teams to address learner requirements.

Mobile Repairing

• Coordinate mobile repairing and technical skills training.
• Monitor practical sessions, attendance, assessments, and course completion.
• Support employment and self-employment opportunities for trained candidates.
• Develop linkages with local mobile repair shops, service providers, and relevant employers.

Retail Sales

• Coordinate retail sales and customer-service training programs.
• Monitor training related to sales, customer handling, retail operations, and basic digital retail tools.
• Support placement coordination with retail stores, supermarkets, consumer businesses, and service organizations.

Other Skilling Programs

- Support implementation of additional market-driven vocational, technical, digital, and employability programs based on project requirements and local opportunities.

4. Mobilization, Training & Placement Coordination

• Coordinate with mobilization teams to ensure achievement of enrolment targets.
• Support community outreach and candidate mobilization activities.
• Monitor candidate attendance and retention during training.
• Coordinate with trainers to address training delivery issues.
• Ensure assessments and certification activities are completed as per project requirements.
• Work closely with placement teams to support achievement of placement targets.
• Track candidate placement and post-placement information.
• Support employer engagement and job drives.
• Maintain regular communication with candidates, trainers, and placement partners.

5. Proposal & Program Documentation Support

• Support senior management in preparing CSR proposals, concept notes, project plans, and presentations.
• Collect field-level information and data required for proposals and donor presentations.
• Assist in preparing implementation plans, activity schedules, and resource requirements.
• Support preparation of project budgets and cost estimates as required.
• Contribute to development of case studies, success stories, presentations, and impact documentation.
• Support documentation required for new CSR and skilling opportunities.

6. Stakeholder Coordination

• Coordinate with corporate CSR teams, training partners, NGOs, government departments, employers, and community stakeholders.
• Maintain regular communication with implementation partners and service providers.
• Support stakeholder meetings, review meetings, field visits, and program events.
• Assist in developing employer and placement linkages across different skill sectors.
• Coordinate with local organizations and community groups for mobilization and program implementation.
• Represent BharatCares in meetings and events when delegated by senior management.

7. Team Coordination & Support

• Coordinate with Program Coordinators, Centre Managers, trainers, mobilization staff, placement teams, and field staff.
• Support team members in achieving their assigned targets.
• Conduct regular reviews of centre-level activities and program progress.
• Provide operational guidance to field teams and escalate major issues to senior management.
• Support capacity-building activities for field and program teams.
• Encourage effective coordination between mobilization, training, assessment, and placement functions.

Note: This is a coordination and team-support role; direct people-management responsibility may be assigned based on project requirements and experience.

8. Monitoring, MIS & Reporting

• Track program performance against approved targets and timelines.
• Maintain and update program MIS and dashboards.
• Track key indicators such as:
  • Mobilization
  • Enrolment
  • Attendance
  • Training completion
  • Assessment
  • Certification
  • Placement
  • Salary/income outcomes
  • Retention
  • Entrepreneurship/self-employment
• Verify field-level data and ensure timely reporting.
• Identify gaps in program performance and share findings with senior management.
• Prepare periodic progress reports and review presentations.
• Support preparation of donor reports, impact summaries, case studies, and success stories.
• Use program data to support continuous improvement in implementation.

9. Placement & Livelihood Linkages

• Support development of employer and industry linkages for trained candidates.
• Coordinate with placement teams to organize job fairs, interviews, recruitment drives, and employer interactions.
• Support placement opportunities across BFSI, retail, digital services, technical services, garment/apparel, and other sectors.
• Maintain an updated database of potential employers and placement partners.
• Support entrepreneurship and self-employment pathways for candidates trained in areas such as stitching, tailoring, and mobile repairing.
• Track placement and retention outcomes and report gaps to senior management.

10. Compliance, Documentation & Quality Assurance

• Ensure implementation activities follow approved project guidelines and organizational policies.
• Maintain proper records of beneficiaries, training activities, assessments, placements, and program outcomes.
• Support timely submission of MIS, progress reports, utilization-related information, and other project documents.
• Assist in maintaining documentation required for donor reviews and audits.
• Support internal and external monitoring visits.
• Ensure accuracy and consistency of program data and documentation.
• Monitor basic quality standards across assigned training centres and programs.

11. Travel & Field Engagement

• Undertake regular travel within Ahmedabad and other districts of Gujarat for centre monitoring, field visits, stakeholder meetings, mobilization activities, and program reviews.
• Travel to other BharatCares locations as required.
• Maintain regular engagement with beneficiaries, training centres, employers, trainers, and implementation partners.

Required Qualifications & Experience

• Bachelor's or Master's degree in Social Work, Development Studies, Education, Business Management, Rural Development, or a related field.
• 3–5 years of relevant experience in CSR, skill development, livelihoods, employability, vocational training, or development-sector program management.
• Experience in coordinating skilling, training, livelihood, or employability programs.
• Experience working with training centres, field teams, implementation partners, or community-based programs.
• Good understanding of the overall skilling lifecycle, including mobilization, enrolment, training, assessment, certification, placement, and post-placement tracking.
• Experience in one or more of the following areas will be an advantage:
  • BFSI
  • Digital skills
  • Retail
  • Vocational training
  • Stitching/tailoring
  • Mobile/electronics repair
  • Employability
  • Livelihood development
• Good working knowledge of MIS, reporting, documentation, and data tracking.
• Ability to coordinate with multiple internal and external stakeholders.
• Good communication, presentation, and interpersonal skills.
• Gujarati and English proficiency is mandatory; Hindi will be an advantage.
• Strong organizational and problem-solving skills.
• Willingness to travel for program implementation and monitoring.
• Passion for social impact, skill development, employment generation, and community development.

Key Competencies

• CSR & Skilling Program Coordination
• Project Implementation
• Skill Development & Employability
• Livelihood Development
• Training Centre Coordination
• Team Coordination
• Stakeholder Management
• Employer & Placement Linkages
• MIS & Reporting
• Documentation
• Monitoring & Field Visits
• Data Analysis
• Communication & Presentation
• Problem Solving
• Community Engagement

Key Performance Indicators (KPIs)

The Associate Manager – CSR & Skilling Programs will be assessed on:

• Achievement of assigned mobilization and enrolment targets.
• Training completion and certification rates.
• Placement and employment outcomes.
• Quality and timely implementation of assigned programs.
• Effective coordination with training centres and field teams.
• Timely and accurate MIS and donor reporting.
• Quality of documentation and data management.
• Employer and placement linkages developed.
• Beneficiary engagement and retention.
• Timely resolution and escalation of operational issues.
• Compliance with project timelines, quality standards, and documentation requirements.
• Contribution to successful implementation and expansion of BharatCares skilling programs